We provide free exchanges for all items before shipping.
Please be noted that following exchange process is for orders after shipping.
We provide a 14-day(calendar day) exchange policy for 74House products but not including final sale items and accessories. If you need help, please contact our after sales service team or chatting online.
You can swap your order for a different 74House product within 14 calendar days of delivery with the original packaging intact and in a new, unused condition but not including final sale items. And any exchanges will incur shipping and handling fees which depend on the items you would like to exchange.
HOW TO INITIATE AN EXCHANGE
To initiate the exchange process within the 14-day (calendar day) product exchange window, please begin by completing this Exchange process.
From there, please email to our Customer Service team (email@example.com) with your order number to arrange for either exchange shipping or an exchange pick-up. Please try to keep original packaging (better with pallet), we ask that you include photos of the product, to show its current condition and any potential defects. 74House reserves the right to choose the method of exchange. 74House will provide instructions on how to proceed after receive the email.
EXCHANGE SHIPPING CHARGES
Please note that if there is a product quality problem, or it is a mistake caused by 74House, the exchange shipping costs will be borne by the seller. If you need to exchange goods due to personal reasons, the shipping cost will be borne by the buyer.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
To return a product you want to exchange, you should email us or call/text us to obtain a return address.
Telephone: +852 6798 8042
Note: A exchange process must be initiated within 14 calendar days for products of receipt in order to be eligible for returns/exchanges. The first 14 day after 74House confirms complete delivery of the order (i.e., 14-day trial begins when 74House ’s shipping partners confirm delivery, not when the order is unboxed). To successfully initiate the exchange process, firstname.lastname@example.org must receive an email requesting a exchange by 11:59 PM ET on the 14th day of the trial.
Please feel free to leave us messages below or email to email@example.com and our team will get back to you within 24 hours.